Please contact our support team using the following e-mail:
support@proxifier.com
Before you contact us, please do the following:
- Read through the Help file: it may already contain an answer to your question.
- Please ensure that you are using the latest version of Proxifier available from http://www.proxifier.com
If you contact Technical Support, please provide as much information as you can about your problem, including:
- Proxifier version and edition (from the About dialog) e.g. "Proxifier for Mac v1.5".
- Mac OS X version e.g. Mac OS X 10.4.5.
- Your Network Configuration (your IP address*, proxy server address and port, proxy server protocol (e.g. SOCKS), proxy server name (e.g. Squid or AnalogX).
- The description of your problem (be as detailed and comprehensive as possible), details about what you were doing when the error occurred.
- Proxifier messages (if any).
- Proxifier registration information (if you're a registered user) – registered users get a higher support priority.
*We need the first byte of an IP address only. So you can specify IP addresses like 10.x.x.x, 192.x.x.x and etc.
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