Please contact our support team using the following e-mail:
Before you contact us, please do the following:
- Read through the document: it may already contain an answer to your question.
- Ensure that you are using the latest version of Proxifier available at http://www.proxifier.com
If you contact Technical Support, please provide as much information as possible about the problem, including:
- Proxifier version and edition (Help->About) (e.g. “Proxifier for Mac v2.0”).
- OS version (e.g. Mac OS X 10.7.4).
- Your Network Configuration (your IP address*, proxy server IP and Port, proxy server protocol (e.g. SOCKS), proxy server name (e.g. Squid or Microsoft ISA).
- The description of your problem (be as detailed and comprehensive as possible), exact steps to reproduce the problem.
- Proxifier registration information (if you are a registered user) — registered users get higher support priority.
* We need the first byte of an IP address only. So you can specify IP addresses like 10.x.x.x, 192.x.x.x and etc.