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Technical Support

Please contact our support team using the following e-mail:

support@proxifier.com

 

Before you contact us, please do the following:

• Look at the Help file: it may already contain an answer to your question.
• Please ensure that you are using the latest version of Proxifier available from http://www.proxifier.com

 

If you contact Technical Support, please provide as much information as you can about your problem, including:

• Proxifier version and edition (from the About dialog) e.g. "Proxifier Portable Edition v1.5".
• Windows version (including service pack) e.g. Windows XP SP2.
• Your Network Configuration (your IP address^*, proxy server IP and Port, proxy server protocol (e.g. SOCKS), proxy server name (e.g. Squid or AnalogX).
• The description of your problem (be as detailed and comprehensive as possible), details about what you were doing when the error occurred.
• Proxifier registration information (if you're a registered user) – registered users get a higher support priority.
  

 

^* We need the first byte of an IP address only. So you can specify IP addresses like 10.x.x.x, 192.x.x.x and etc.