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Technical Support

Before you contact us, please do the following:


Please contact our support team using Web Form or

If you do not wish to use tickets and tracking please use


If you contact Technical Support, please provide as much information as you can about your problem, including:

  • Proxifier version and edition (from the About dialog) e.g. "Proxifier Portable Edition v1.5".
  • Windows version (including service pack) e.g. Windows XP SP2.
  • Your Network Configuration (your IP address*, proxy server IP and Port, proxy server protocol (e.g. SOCKS), proxy server name (e.g. Squid or AnalogX).
  • The description of your problem (be as detailed and comprehensive as possible), details about what you were doing when the error occurred.
  • Proxifier registration information (if you're a registered user) – registered users get a higher support priority.


* We need the first byte of an IP address only. So you can specify IP addresses like 10.x.x.x, 192.x.x.x and etc.


Proxifier - Bypass firewall and proxy, tunnel connections through an HTTPS and SOCKS proxy Windows Version Mac OS X Version